Privacy Policy

IV-Hub LLC ("Company," "we," "us," or "our") operates two mobile applications: IV Hub (the consumer application) and IV Hub Servicer (the service provider application), collectively referred to as the "Apps." This Privacy Policy describes how we collect, use, store, protect, and share your personal information when you use either or both of our Apps. By downloading, registering for, or using our Apps, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Apps. Our Apps are currently available and operated for users located in the State of Florida, United States. All services, data processing, and operations described in this Policy apply within this geographic scope unless otherwise noted.

IV-Hub LLC is a technology platform that connects consumers with licensed individual IV therapy service providers ("Servicers") and wellness centers ("Clinics") for mobile and in-clinic IV therapy services. The IV Hub consumer app is intended for users 16 years of age and older. The IV Hub Servicer app is intended for licensed healthcare professionals and wellness centers who are 18 years of age and older. We are the operator of both Apps and the data controller for personal information processed through our platform.

• Account Creation and Management: To register, authenticate, and maintain your account on our platform.
• Service Matching and Delivery: To match consumers with available Servicers or wellness centers, facilitate bookings, and support the completion of IV therapy sessions.
• Identity and Credential Verification (Servicers): To confirm that Servicers meet our eligibility requirements before approving them to offer services on the platform.
• Payment Processing: To process charges to consumers and disburse payments to Servicers and wellness centers.
• Real-Time Tracking: To allow consumers to track a Servicer's location en route to a home visit and to allow the platform to coordinate dispatch.
• Communications: To send booking confirmations, status updates, appointment reminders, cancellation notices, and support responses via push notification, email, or in-app message.
• Support and Dispute Resolution: To investigate complaints, resolve disputes between consumers and Servicers, and handle support tickets.
• Platform Safety and Security: To detect and prevent fraud, abuse, policy violations, or unauthorized access.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including healthcare-related requirements.
• Product Improvement: To analyze usage patterns, diagnose technical issues, and improve the features, performance, and user experience of our Apps.
• Marketing and Promotions: Where you have consented, to send promotional messages about new services, features, or offers. You may opt out at any time.

Our platform involves the delivery of IV therapy services. In the course of using our Apps, consumers may share health-related notes or preferences with Servicers, and Servicers collect vital intake information from consumers at the start of a session. All health-related information processed through our platform is treated with a high standard of care. IV-Hub implements technical and organizational safeguards appropriate for the sensitivity of health information, including encryption in transit and at rest, strict access controls, and contractual obligations on Servicers to handle consumer health data confidentially. Servicers who are covered healthcare providers and their business associates may have independent obligations under the Health Insurance Portability and Accountability Act (HIPAA). Servicers agree, as part of their onboarding, to comply with applicable HIPAA requirements and to not disclose consumer health information to any unauthorized party. IV-Hub does not store or process Protected Health Information (PHI) as defined by HIPAA as part of a covered entity's operations. However, we implement data handling practices consistent with HIPAA Security Rule standards as a matter of good practice and platform policy.

Consumer App: Location is collected only when you actively use the App. We use it to show nearby Servicers, enable home service bookings, and allow you to track an assigned Servicer. You may turn off location permissions at any time in your device settings, but this will limit certain features. Servicer App: Location is collected when the App is in use. During an active booking, the App may continue to access location in the foreground to enable tracking. We do not collect background location when the App is closed. We do not sell your precise location data. Location data is shared only with the consumer or Servicer matched in a specific booking and only to the extent necessary to complete that booking.

We do not sell your personal information to third parties. We may share your information in the following circumstances: a) Between Users — When a booking is confirmed, the consumer's booking address and first name are shared with the assigned Servicer. The Servicer's professional profile, name, and photo are shared with the consumer. b) Service and Technology Partners — We share data with third-party service providers who perform functions on our behalf, including payment processors, identity and background check providers, cloud hosting services (Firebase/Google Cloud), analytics providers, push notification infrastructure (Firebase Cloud Messaging), and map services (Google Maps). These parties are contractually obligated to protect your information and may only use it to perform services for us. c) Google and Firebase — We use Google Firebase for authentication, data storage (Firestore), file storage, and push notifications. We use Google Maps for location services and navigation. We use Google Sign-In as an optional login method. d) Facebook — We offer Facebook Login as an optional sign-in method. Facebook's data policy governs their handling of your data. e) Legal Requirements — We may disclose your information if required by law, subpoena, court order, or governmental authority. f) Business Transfers — If IV-Hub LLC is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred to the successor entity. g) With Your Consent — We may share your information for other purposes with your explicit consent.

We take the security of your personal information seriously and implement the following measures: Encryption in Transit: All data transmitted between the Apps and our servers is encrypted using TLS (Transport Layer Security). Access Controls: Access to personal data is restricted to personnel and systems that require it to perform specific functions. Secure Storage: Sensitive data including payment tokens and authentication credentials are stored using industry-standard secure storage mechanisms. Regular Assessments: We conduct periodic reviews of our security practices. No method of data transmission or storage over the internet is completely secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.

We retain your personal information for as long as your account is active on the platform, it is needed to provide you with our services, it is required to comply with legal, regulatory, tax, or audit obligations, or it is needed to resolve disputes or enforce our agreements. When you delete your account, we will delete or anonymize your personally identifiable information within a reasonable timeframe, typically within 30 days of your verified deletion request. Certain data may be retained in anonymized or aggregated form for analytics purposes, and certain records (such as transaction history or compliance records) may be retained longer as required by applicable law.

Depending on your location and applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Restriction: Request that we limit how we process your information.
• Portability: Receive a copy of your data in a structured, machine-readable format.
• Objection: Object to certain types of processing, including direct marketing.
• Withdraw Consent: Withdraw consent where processing is based solely on consent.

To exercise any of these rights, contact us at privacy@myivhub.com. We will respond within the timeframe required by applicable law.

As our platform currently operates within the State of Florida, users may have rights under Florida's data privacy and consumer protection laws. These rights are consistent with the rights described in Section 9 above. Where Florida law imposes specific obligations, we will comply with those requirements.

The IV Hub consumer app is intended for users 16 years of age and older. The IV Hub Servicer app is intended for users 18 years of age and older. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information as promptly as possible. If you believe we may have collected such information, please contact us immediately at privacy@myivhub.com.

Both Apps send push notifications for booking requests, confirmations, updates, and reminders; provider status updates (Servicer en route, arrived, started, completed); cancellation and rescheduling alerts; and platform announcements and promotions. You can manage notification preferences within the App settings or through your device's operating system settings. Disabling notifications may cause you to miss important booking-related updates. For Servicers, disabling notifications may affect your ability to receive and respond to booking requests in time.

Our Apps integrate with the following third-party services: Google Maps / Google Places for location services, address search, and navigation; Google Firebase for authentication, real-time database, file storage, and push notifications; Google Sign-In and Facebook Login as optional authentication methods; a Payment Processor for processing payments and payouts; and a Background Check Provider for Servicer identity and credential verification. These services operate under their own privacy policies, which we encourage you to review. IV-Hub is not responsible for the privacy practices of third-party services.

Chat functionality within both Apps is session-based. Each booking session has its own separate chat conversation. Messages are not persistent across separate sessions. Chat data is stored for a limited period to support dispute resolution and platform safety review. We do not use chat content for advertising purposes.

Our Apps are native mobile applications and do not use browser cookies. We use device identifiers and analytics SDKs (such as Firebase Analytics) to understand how users interact with our Apps. You may limit certain tracking by adjusting your device's privacy settings or by opting out of analytics tracking where available.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the App or via email before the changes take effect. The updated Policy will be identified by a new "Last Updated" date at the top of this page. Your continued use of the Apps after such notification constitutes your acceptance of the updated Policy.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us: IV-Hub LLC Email: privacy@myivhub.com Support: support@myivhub.com Website: www.myivhub.com We will respond to all inquiries as promptly as possible and within the timeframe required by applicable law.