Support
IV-Hub LLC | Customer & Servicer Support | Email: support@myivhub.com | Website: www.myivhub.com
We Are Here to Help
IV-Hub is committed to providing prompt, professional support to all users of our platform — whether you are a consumer booking IV therapy services or a Servicer delivering them. This page explains every way to reach us, how to submit a support ticket, and answers to the most common questions.
No matter the situation, you can contact us at any time. We do not limit support to business hours for urgent matters.
How to Contact Us
Option 1 — In-App Help Center (Recommended)
Both Apps include a built-in Help Center where you can browse FAQs, submit a support ticket directly from the App, track the status of an open ticket, and view replies from our support team.
Open App → Profile / Menu → Help Center
Option 2 — Email
Reach our support team directly. Please include your registered email address, a description of your issue, and any relevant booking ID or screenshot.
support@myivhub.com
Option 3 — In-App Support Ticket
Within the Help Center section of both Apps, you can submit a support ticket at any time. This is the fastest way to get help because it automatically includes your account information and booking context.
App → Help Center → Submit Ticket
Support Categories
When submitting a ticket, you can select the category that best fits your issue:
Response Times
| Priority | Examples | Target Response |
|---|---|---|
| Urgent | Safety concern, ongoing service emergency | As soon as possible |
| High | Active booking issue, payment dispute | Within 24 hours |
| Normal | General account or booking questions | Within 48 hours |
| Low | General inquiries, suggestions | Within 72 hours |
Response times are targets and may vary based on volume. Our team works to respond as quickly as possible for all inquiries.
Frequently Asked Questions
For Consumers
For Servicers (Individual Nurses)
Safety and Emergencies
Medical Emergency
If you experience a medical emergency during or after a therapy session, call 911 immediately. Do not wait to contact IV-Hub support for life-threatening situations.
For non-emergency safety concerns (e.g., inappropriate Servicer behavior, safety hazard at a location), select "Safety Concern" when submitting a support ticket or email us at support@myivhub.com. We treat all safety-related inquiries with the highest priority.
Account and Privacy Requests
For account-related requests including data access, data correction, data deletion, or to exercise any privacy right described in our Privacy Policy, please contact:
Email: privacy@myivhub.com
Support: support@myivhub.com
To delete your account, you can use the account deletion feature within the App under Profile settings, or visit our Account Deletion page.
Legal Inquiries
For legal inquiries, including questions about our Terms & Conditions, subpoenas, or other legal matters, please contact our legal team directly:
Email: legal@myivhub.com